1. Introduction
Reliable Heating and Air (reliablenapa.com) appreciates your trust. We are a Napa Valley based HVAC company serving Napa County since 1977. Please read this Privacy Policy carefully before using our website or services.
2. Data Collected
Contact & Service Request Data
When you submit a form or contact us, we collect your name, address, email address, telephone number, and details about your HVAC service request. This information is used solely to respond to your inquiry and provide service.
Comments
When you leave comments on our website, we collect the data shown in the comment form, along with your IP address and browser information to help with spam detection.
Contact Form
Information submitted through our contact form is sent to our company email. These submissions are kept for customer service purposes only and are never used for marketing or shared with third parties.
Google Analytics
We use Google Analytics for anonymous reporting of site usage. No personalized data is stored.
3. Cookies
This site uses cookies to provide a better user experience, retain preferences, and provide anonymized tracking data. You may disable cookies through your browser settings at any time.
4. Embedded Content
Pages on this site may include embedded content such as maps or videos. Embedded content from other websites behaves as if you visited those websites directly and may collect data or use cookies independently.
5. Who Has Access To Your Data
Your personal information is accessible only to our internal team members who require it to respond to your service request or inquiry.
6. Third Party Access
We do not sell, rent, or share your personal data with third parties for marketing purposes. Limited data may be shared only with service partners necessary to operate our website and deliver our services.
7. How Long We Retain Your Data
Contact form submissions and service request data are retained only as long as necessary for customer service purposes. You may request deletion of your data at any time by contacting us.
8. Security
We use SSL/HTTPS throughout our site to encrypt communications between your browser and our servers. In the event of a data breach, we will take immediate steps to secure the system and notify affected users.
9. Your Data Rights
You have the right to request a copy of the personal data we hold about you. You may also request that we erase your personal data, unless we are required to retain it for legal or administrative purposes. To make a request, contact us at info@reliablenapa.com.
10. Third Party Websites
Our website may contain links to third party websites. Reliable Heating and Air is not responsible for the privacy practices or content of those sites. Please review the privacy policy of each site you visit.
11. Release of Your Data for Legal Purposes
We may release your information when required by law or in response to a valid legal request from a government agency or private litigant, in compliance with applicable laws.
12. Contact
Reliable Heating and Air
4405 Solano Ave, Napa, CA 94558
707-252-7227
info@reliablenapa.com